Airport Hospitality
In Airport Hospitality, you ensure a warm welcome and personal service. From check-in desk to lounge: you make every passenger’s journey smoother and more memorable.
Airport Hospitality is all about contact, service and experience. Every day, you meet travelers from all over the world and make sure their journey starts or continues smoothly. Whether you work at check-in, the gate, or in the lounge, you are the face of KLM.
What it looks like
Your workday is diverse. Service agents help with check-in, gate agents ensure smooth boarding, and personal lounge assistants support frequent travelers. Take Iréne, for example, who has worked in the lounge for years. She describes it as a place where passengers “feel at home,” as she recognizes many of them and builds personal connections. Beyond her role, she contributes to diversity and inclusion at KLM, showing that hospitality goes beyond the front desk.
Room to grow
At KLM, you’ll find endless opportunities to grow. Internal training, coaching, and career paths help you move forward. Starting as a service agent, you can progress to duty manager or explore other divisions. With 74 nationalities working together, you learn not only from training but also from your colleagues.
Your role
In Airport Hospitality, you are the one who reassures passengers, provides assistance, and surprises them with personal attention. You are both the first point of contact and the last impression before boarding. Whether you arrange an upgrade, adjust a seat, or solve a lost-and-found question, your service shapes the quality of the journey. You embody KLM’s hospitality.
Airport Hospitality is part of the division Ground Services. Want to know more about how KLM organizes its daily operations and the opportunities it offers? Continue reading on the Ground Services division page.
Explore the perks of working with us
More benefits
Working with the best crew!
Decide for yourself how often and when you want to work, as a temporary worker
Contact countless passengers from all over the world!
Unique opportunity for trainees in aviation services
