Medior Business Product Analyst
Within the Safety, Security & Crisis Management business platform, you will play an important role as an IT Business Product Analyst (BPA) in supporting our business units with data-driven decision-making and technological innovation. The platform touches all parts of KLM, meaning your work has a direct impact on the safety and continuity of our operations.
You will work in a product team responsible for delivering maximum business value. Together with colleagues and stakeholders, you translate epics and features into concrete user stories and contribute to solutions that are used across the organization.
The team you will join focuses on the compliance domain, which means you will work closely with auditors. Experience in compliance is therefore an advantage.
What will you do?
In this role, you will be responsible for:
- Mapping business processes, identifying bottlenecks, and proposing improvements.
- Gathering, specifying, and prioritizing business and user requirements, including acceptance criteria.
- Translating epics into features and working with the team to create user stories.
- Encouraging the use of innovative technologies within the process domain.
- Performing functional acceptance testing with end users.
- Supporting the team during the implementation of chosen solutions.
Where do you land?
We ensure safety and security, both in the air and on the ground. Our Safety, Security & Crisis Management department ensures that our passengers and crew are safe and that our aircraft and facilities are protected. And you can contribute to this! As an experienced professional, you can be part of our team and work in an innovative and dynamic environment where safety and security are paramount. At KLM, it's not just about safety, but also about comfort and confidence. We are proud of our commitment to safety and our expertise in the field of Safety, Security & Crisis Management. Our goal is to continuously improve our products and services and develop new, innovative solutions. Join our team and experience our quality and expertise in the field of safety and security for yourself! Our team is young and dynamic, and in addition to our work, we regularly organise fun activities, such as Thursday afternoon drinks or sporting events.
Your profile
You are an enthusiastic, analytical, and proactive professional who knows how to bridge the gap between business and IT. You can translate user needs into practical and effective IT solutions and enjoy working together to achieve common goals.
You bring:
- A completed Bachelor’s or Master’s degree, preferably in Business Information Management, Computer Science, or a similar field.
- Demonstrable experience as a Business Analyst or in a comparable discipline.
- Knowledge of and experience with IT concepts, technologies, and application landscapes.
- Experience with process modeling (e.g., BPMN, UML).
- Experience identifying process bottlenecks and proposing improvements.
- Experience with requirements management and translating requirements into features.
- Experience with compliance (preferred).
- Strong communication skills in both Dutch and English.
- The ability to inspire, motivate, and guide colleagues through change.
Explore the perks of working with us
More benefits
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2% development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
What do we offer
- A gross salary between €3.750,05 and €5.357,21 per month;
- Plenty of scope for personal development and great advancement opportunities;
- An excellent pension scheme and 8% holiday allowance;
- A year-end bonus of 8.33%;
- A profit-sharing scheme, up to 20%;
- 25 leave days and 5 extra days off;
- 7 extra days off if you work irregular shifts;
- Substantial discount on airfare (when you have been employed for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
- 2% development budget;
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Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 03/05/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.A reference check can be part of the application procedure.
Apply now
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Start your journey with us here.
Ask your Questions
If you have any questions regarding this vacancy, contact our recruiter COMMON_NOT_TRANSLATED or hiring manager COMMON_NOT_TRANSLATED!This job has the following ID number: 20678