Manager Contract Management
Flight KL691. Made possible by you, manager of the contracts management team. You ensure that Telecom department is delivering best-in-class services with the right quality of service to end-users. By contributing to Air France KLM Businesses efficiency, you help improving our customer's satisfaction and loyalty. As a KLM employee, you then contribute to unforgettable journeys. Regardless of where you work at AIR FRANCE KLM group.
What will you do?
• Business orientation
Telecom services are part of core IT services used by all Business and end-user within our companies, as well as a significant number of third parties and partners. Our delivery performance, services quality, and ability to innovate are key levers for our businesses to work efficiently, improve their processes and increase customer satisfaction. Your team is highly contributing to delivery excellence.
• Contract management vision and efficiency
Within our department a significant part of Telecom services is outsourced through providers active all over the world. As head of Contracts Management team, and together with procurement and vendor management teams, you build a vision to address our challenges, prepare with the teams the yearly plans, prepare the RFPs, and contribute to new contracts negotiations. Curious by nature, you continuously develop your market knowledge and contribute to future developments and transformations.
• People and team development
You coach your teams in implementing a healthy governance to steer our provider's delivery and performance, and in daily Telecom contracts management.
Your management skills allow you to bring your team to the next maturity level and further achieve our objectives.
• Optimization and improvement
Telecom department contributes to major projects and transformation initiatives within IT and Business. Moreover, Telecom fields are part of highly evolving technologies and market offers, bringing regular opportunities for services improvements and costs optimizations. Your future team has a major role in such evolutions.
• Collaboration
Bridging and facilitating cooperation between technical teams and providers can have a great contribution to quality-of-service improvement for our Businesses, budget optimization, roadmaps clarification etc.
You have a great added value here as a facilitator, by developing tight relationships with all stakeholders within Telecom (wired and wireless connectivity, voice communication solutions, Datacenter network and Wide Arear Network teams), and more widely with other IT teams and with our Businesses.
Where do you land?
Within Telecom department, you, as manager of contracts management team, will lead a transversal Air France and KLM team, with team members from both Airlines located at Schiphol-Rijk, in Paris and in Toulouse. This represents 12 people. Your official work location is at Schiphol-Rijk, With homeworking possible many days a week. Few duty trips a month are expected both for Telecom management team meetings, and also to meet you own team members, Businesses or providers.
Your profile
• University level in work and thinking level with appropriate IT/Telecom knowledge • At least 7 years of relevant working experience • Experience in contracts management and third-parties relationship management • Management skills are highly appreciated. • knowledge of Telecom market developments will be appreciated as well
Function demands & Competences
• Strategic vision • Persuasion power and negotiation skills • relationships development, well recognized interpersonal skills • Coach, Steer, motivate and delegate • Challenge and improve ways of working • Anticipate and prepare • Adapt to change
Explore the perks of working with us
More benefits
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2% development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
What do we offer
- A challenging role at an unique employer in the Netherlands;
- A gross salary between €5,617.44 and €8,024.92 per month;
- Plenty of room for personal development and wonderful career opportunities;
- A good pension scheme and 8% holiday pay;
- A variable income that can go up to a maximum of 16%;
- 25 days of paid holiday and 5 extra days off;
- Great discounts on airline tickets (if you have been in service for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- Discount of your health insurance;
- A personal budget for sustainable employability.
'Everyone who works here breathes cybersecurity’
At Air France-KLM, cybersecurity is high on the agenda. That is why we work with advanced tools. Would you like to join us as an analyst or engineer?
Smarter maintenance planning with AI
Pim and Daan helped develop LiMiTS: an AI tool making life easier not only for planners, but also for engineers.
Technology provides access to a completely new world
Jae combines technology with exposure therapy for the reintegration of cabin crew.
Smart flight school thanks to PilotGPT
Studying to become a pilot will soon be much easier, thanks to PilotGPT.
Great Job! Make a difference aboard with MyFlight
KLM has an app that gives crew the necessary information at hand before flight departure: MyFlight.
Navigating Bytes and Business for the Best IT Strategy
This is how Goran and Vincent help Air France-KLM achieve a harmonious IT landscape.
Smarter maintenance planning with AI
Pim and Daan helped develop LiMiTS: an AI tool making life easier not only for planners, but also for engineers.
Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 09/12/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application. A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
Apply now
Do you think we're a match?
Start your journey with us here.
Ask your Questions
If you have any questions regarding this vacancy, contact our recruiter Noor or hiring manager Amine!This job has the following ID number: 20048