Junior Devops Engineer
Please board flight KL1959, made possible by you, DevOps engineer for the Middleware & API platform within IT Operations. At KLM, you have the unique opportunity to see directly the result of your work; just look through the window! Working together to keep our airplanes in the air gives employees throughout the company a connection, often described as the ‘blue heart’.
What will you do?
Daily management
Carrying out the daily management and handling of incidents, problems and changes.
- Planning and performing maintenance on systems and applications;
- Tuning of one or more systems;
- Prepare, monitor and manage user and production documentation;
- Determining and weighing the impact of disruptions, problems and changes, considering the service levels and the business interest to determine the right impact and choose the right solution path. Making decisions in accordance with the control protocol;
- Resolving (imminent) disruptions to restore the integrity of the business process as quickly as possible or to limit damage to it;
- Analyzing incidents and problems, solving problems within the standards of the SLAs with the aim of improving the service level and reducing the number of incidents; making proposals based on the results;
- Adopting and assessing changes from users and management; implementing change requests in the systems after approval;
- Part of the 3rd line 24/7 support team (approx. 5 weeks per year) to keep a high QoS towards our customers;
- Ops Coordinator: every now and then you will be the coordinator of the Daily Ops team. Plan and divide the work amongst the team members, you will be the first point of contact regarding incidents happening on the whole Middleware infrastructure for Air France and KLM. Create a daily report in the end of the day with all changes/incidents that occurred during the day.
Performance monitoring
Providing insight into the performance of systems and services to improve the services and for the continuity of the services.
- Provide insight into the performance of multiple components/services within the framework of the agreed service levels to provide clarity about the performance within the agreements made;
- Monitor performance, errors, threats, KPIs and service levels of systems and applications to improve services and for continuity of services;
- Determining the required measurement method to provide insight into management performance, considering the established KPIs, the management standards and the agreements made with the customer.
Implementing the improvement process and knowledge management
- Making improvement and innovation plans within the established guidelines;
- Advising business, colleagues and Dev teams for the optimization of processes;
- Contribute to achieving synergy between Air France and KLM;
- Follow developments in the field and keep professional knowledge up to date;
- Contribute to knowledge sharing within and outside the department.
Projects
- Participate in extensive, cross-departmental (infrastructural) projects on behalf of the own operational product;
- Ensure an optimal situation, encourage collaboration, open communication, responsibility and initiative.
Where do you land?
The position “DevOps Engineer” is located within the AF/KL (AMS) Middleware & API Platform (approx. 50 FTE onsite, and 50+ Offshore (India)) within KLM Information Services. Your location is Schiphol-Rijk. You will be part of the Daily Operations team who are the gatekeepers of our Integration domain.
Because collaboration and direct coordination are key in our operational environment, this is an on-site role. You will work from the office 5 days per week. The nature of the work (incident response, coordination and operational decision-making) requires close team interaction and quick alignment.
Your profile
Soft skills
- Great analytic skills;
- Proactive behavior: asking you to do… oh never mind… you've already done it!
- Customer focus: we are here for our customers and other business needs;
- You are an ambitious human being with a thirst for learning, improving and innovation, and you combine this with a healthy sense of humor;
- You have the drive to ensure continuous improvement on team, team of teams, individual and platform level.
Hard skills
- Knowledge of modern IT architecture, methods, techniques, instruments;
- Knowledge of developments in IT is a pre;
- xperience with incident/change/problem (ITIL) and project management is a pre;
- Experience with Agile/Scrum;
- Middleware integration knowledge is a plus, preferably on Tibco and/or MQ messaging;
- Knowledge of Java is a plus;
- Knowledge of (Azure and Google) Cloud is a plus.
Further more:
- HBO/WO work and thinking level obtained through IT training or experience;
- Knowledge of the English language is a must, French is a plus;
- Fluent Dutch (spoken and written) is required, as you will interact frequently with teams and stakeholders across KLM
- Know how to deal with stressful moments;
- Flexibility: easily adapt from 1 to another assignment or if anybody requests your help. The very dynamic environment also requires “some” flexibility.
Explore the perks of working with us
More benefits
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2% development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
What do we offer
- A gross salary between €3.712,92 and €5.304,17 per month;
- Plenty of scope for personal development and great advancement opportunities;
- An excellent pension scheme and 8% holiday allowance;
- A year-end bonus of 8.33%;
- A profit-sharing scheme, up to 20%;
- 25 leave days and 5 extra days off;
- 7 extra days off if you work irregular shifts;
- Substantial discount on airfare (when you have been employed for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
- 2% development budget;
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Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 11/10/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
Apply now
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Start your journey with us here.
Ask your Questions
If you have any questions regarding this vacancy, contact our recruiter Shehenaaz or hiring manager Murat!This job has the following ID number: 20368