Business Product Analyst
At Air France-KLM, our Digital Finance and Procurement (DF&P) organization—soon to be known as ‘Cockpit’—is the strategic knowledge center managing critical financial data. We act as the integrator between the user organization and internal/external IT suppliers.
As we transition our financial landscape to the Cloud (GCP), maintaining the stability and security of our current data pipelines is crucial. We are looking for a specialist who combines operational excellence with a sharp analytical mindset to ensure our business always has the data it needs to make decisions.
What will you do?
As a Business Product Analyst, you are the guardian of our financial application landscape. You act as the first and second line of support, ensuring the smooth and effective operation of business applications. You move beyond reactive support by analyzing root causes and helping us "shift left", preventing incidents before they occur.
Specifically, your responsibilities include:
- User Access & Authorization Management (UAAM): You are responsible for ensuring secure and efficient user access. You define the scope of responsibilities, manage approval processes, and ensure strict adherence to security policies and audits. You grant access to specific applications where confidential information is stored (e.g., SELESTE, PowerBI Workspaces, Finance Data Hub).
- Incident Management & Continuity: You lead the process of recovering from unplanned interruptions efficiently to minimize downtime. You monitor incidents in MyITService, prioritize them, and coordinate with Product Teams and Source Teams to resolve complex issues.
- Data Quality Monitoring: You don't just fix errors; you monitor the health of our data pipelines. You track key metrics like data freshness, volume anomalies, and schema validation to catch issues before they impact the business. You ensure that expected datasets are received and validate data against expected ranges.
- Deployment & Configuration: You play a key role in the deployment management process, ensuring that new software releases and changes are documented, tested, and introduced without disrupting operations. You maintain system consistency by identifying and controlling changes throughout the system lifecycle.
- Process Improvement: You actively contribute to building a robust support chain. You create and maintain "Playbooks" and knowledge articles (e.g., in Confluence) that standardize incident resolution and empower the team.
Where do you land?
You will be part of the DF&P Controlling & Reporting team (soon to be Cockpit). You will join a team of BAs and FAMs dedicated to supporting specific applications and data products.
- Location: You will have the choice to work at the KLM HQ in Amstelveen or Building 102 in Schiphol-Oost.
- Culture: We are in a phase of "Shifting Left", thus moving from reactive firefighting to proactive prevention. You will work in a dynamic environment where you are encouraged to take ownership of the support chain.
Your profile
We are looking for a structural thinker who loves order and efficiency. You are not afraid to dig into a technical error message, but you also understand the business impact of a delayed financial report. You are eager to build processes where they currently don't exist.
- Education: Bachelor's or Master's degree (HBO/WO) in Information Management, Business Administration, or IT.
- Experience: 2+ years of experience in Functional Application Management, Business Analysis, or Information Management.
- The "Investigator" Mindset: You are good at identifying the root cause of problems. You prefer automating a check over performing it manually every day.
- Tech Savvy: You have experience with incident management tools (e.g., MyITService/ServiceNow) and knowledge of SQL or data warehousing concepts is a plus.
- Process Builder: You have an affinity for documenting processes, creating runbooks, and structuring knowledge.
- Communication: You have excellent communication skills in English (Dutch is a strong benefit), enabling you to coordinate between technical developers and business controllers.
Explore the perks of working with us
More benefits
Plenty of room for personal development and great career opportunities
An excellent pension scheme and 8% holiday pay
Depending on your position: an end-of-year bonus or a variable income
A profit sharing scheme
What do we offer
- A gross salary between €3.750,05 and €5.357,21 per month;
- Plenty of scope for personal development and great advancement opportunities;
- An excellent pension scheme and 8% holiday allowance;
- A year-end bonus of 8.33%;
- A profit-sharing scheme, up to 20%;
- 25 leave days and 5 extra days off;
- 7 extra days off if you work irregular shifts;
- Substantial discount on airfare (when you have been employed for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
- 2% development budget;
During the busy period last year I helped in the operation. The passion and knowledge of colleagues there is really nice to see!
Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 01/04/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and a security research.Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
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Ask your Questions
If you have any questions regarding this vacancy, contact our recruiter Shehenaaz or hiring manager J.P.!This job has the following ID number: 20768