Business Analyst
You will join the Information Management Organization (IMO) within KLM Engineering & Maintenance. IMO supports the business in achieving its objectives through continuous optimisation of processes, information management, and organisational development. You will work closely with the business, Information Services, suppliers, and international partners within Air France-KLM.
What will you do?
As a Business Analyst, you act as the link between Product Owners, the Business, Project Managers, and the technical IT teams.
Your primary role is to understand and translate business requirements into meaningful insights for IT developers. At the same time, you translate technical concepts into clear, non-technical language so that all stakeholders understand what is happening.
You will also collaborate closely with colleagues in the business, analyse processes together, and contribute ideas for improvements and user adoption.
Key responsibilities include:
- Analysing and modelling business processes, proactively engaging with relevant stakeholders;
- Defining and documenting requirements and Use Cases in close collaboration with the user organisation/product team;
- Developing business cases focused on maximising and clearly articulating business value;
- Designing, developing, and implementing process improvements;
- Designing IT solutions in close cooperation with users, architects, and IT specialists;
- Coordinating and contributing to testing, data migration, implementation (change management), and user support of new IT solutions.
Where do you land?
You will join the Information Management Organization (IMO) within KLM Engineering & Maintenance.
You will work within the Component Services & Supply Chain domain, with a primary focus on expanding and optimising Salesforce integrations with systems such as SAP and external applications.
You will contribute to improving and streamlining customer-oriented processes, optimising workflows between departments, and taking over and safeguarding functionalities of systems that are being phased out.
In addition, you will translate business requirements into concrete solutions and facilitate communication between business stakeholders and IT teams. You will support the development of process documentation, user stories, and alignment with developers, ensuring processes remain consistent and efficient.
Your primary workplace will be Hangar 14 at Schiphol East.
Our organisation is currently undergoing developments that may lead to departmental restructuring. This vacancy is part of that dynamic environment, where we strive for transparency and involvement throughout the process.
Your profile
- Master’s degree (WO level) or equivalent level of thinking and working;
- Relevant work experience in IT, Digital & Data;
- Experience with APIs and system integrations (e.g. JSON, XML, XSD);
- Experience with Salesforce Lightning, SAP and/or Middleware (e.g. TIBCO);
- Experience in modelling business processes (including BPMN and ML modelling);
- Ability to analyse complex problems, identify the core issues, and formulate clear, understandable solutions that gain broad support;
- Experience with logistics operations and processes;
- Knowledge of Engineering & Maintenance (E&M) is a plus .
Explore the perks of working with us
More benefits
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2% development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
What do we offer
- A gross salary between €5,038.26 and €7,197.51 per month;
- Plenty of scope for personal development and great advancement opportunities;
- An excellent pension scheme and 8% holiday allowance;
- A year-end bonus of 8.33%;
- A profit-sharing scheme, up to 20%;
- 25 leave days and 5 extra days off;
- 7 extra days off if you work irregular shifts;
- Substantial discount on airfare (when you have been employed for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
- 2% development budget;
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Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 03/16/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and a security research.Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.A reference check can be part of the application procedure.
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Ask your Questions
If you have any questions regarding this vacancy, contact our recruiter Shehenaaz or hiring manager Patrick!This job has the following ID number: 21489