Business Analyst
Are you that analytically ambitious new Cargo colleague? KLM Cargo is working on its digital ambition to become more data-driven and on programmes to replace legacy systems and the relocation of the entire Cargo operation at Schiphol to a new innovative warehouse. With over 135 cargo warehouses in Europe, more than 40 trucking partners and 2 airports from/to which cargo is transported, you can imagine that trucking is an important part of AFKL Cargo's logistics chain. To optimise trucking operations within the AFKL Cargo Group, we have therefore developed an in-house cloud-based application. eTruck is used by colleagues within both AF and KL for all kinds of (preparatory) transport processes: from freight planning on the trucks and ordering the right trucks in the process, to monitoring the operation and ultimately invoicing.
The application has more than 8 different user groups across Europe and offers numerous innovation opportunities, in which you as a Business Analyst play a key role! Innovation topics include using operational data in optimisation engines for improved freight planning on trucks, improved ordering of required trucks and even adjusting trucking schedules. Another hot topic is building a so-called execution monitor to provide insight into operational trucking data in one location for hubs and planners. The aim of these innovations is to reduce transport costs through higher loading rates and improve customer quality (e.g. FAB/DAP). As a full-time KL Business Analyst, you will analyse these improvement opportunities and translate the resulting business opportunities into IT development within a joint AF.
What will you do?
As a Business Analyst, you will contribute to the development and innovation of the international Operational Cargo IT and process landscape. You will be part of an ambitious, driven multidisciplinary business and IT team contributing to Cargo's huge ambition.
- You will have the opportunity to delve further into developing products and defining processes. You will work simultaneously to develop your expertise.
- You will work together in an agile way. Together with the teams, you determine how to work within Cargo Operations and develop a vision of the future. In doing so, you will help the Product Owners set the right priorities on the backlog, form vision and solve problems.
- You will work in a complex dynamic global operational work environment. Based on in-depth process analysis and data analysis, you will map the current processes and present alternatives in continuous dialogue with the business.
- You analyse new and existing business processes and data, and in doing so, you are responsible for drafting the corresponding business and IT requirements.
- You analyse problems and define feasible and effective solutions.
- You accept and evaluate products from the development process, ensuring the realisation of the defined business objectives. Depending on the project or product, you work together with business management, programme management, product management, Information Services, IT suppliers and other departments within the Air France KLM group.
Where do you land?
You will work within an innovative and dynamic team that contributes to Cargo's huge ambition, the team is located within KLM's Business Process Improvement Cargo with focus area Air France KLM Cargo Operations. The duty station is Schiphol-Centre (Cargo Building 1).
Your profile
- You have an HBO/WO working and thinking level and preferably have experience with business analysis, data analysis and working in agile teams.
- You have experience in drawing up business process models, Epics & stories, including associated tooling and working methods. In addition, you have relevant knowledge of innovative IT developments.
- You are a team player, analytical, flexible, communicatively strong and goal-oriented. You can coordinate and steer and you have the power of persuasion. You are strongly aware of what drives people from different backgrounds.
- You have good oral and written communication skills in both Dutch and English.
Explore the perks of working with us
More benefits
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2% development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
What do we offer
- A gross salary between €4.252,77 and €6.075,38 per month;
- Plenty of scope for personal development and great advancement opportunities;
- An excellent pension scheme and 8% holiday allowance;
- A year-end bonus of 8.33%;
- A profit-sharing scheme, up to 20%;
- 25 leave days and 5 extra days off;
- 7 extra days off if you work irregular shifts;
- Substantial discount on airfare (when you have been employed for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
- 2% development budget;
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Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 09/16/2025! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application procedure consists of two interviews and –possibly- an assessment and security research.Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
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Start your journey with us here.
Ask your Questions
If you have any questions regarding this vacancy, contact our recruiter Lorenzo or hiring manager Boyke!This job has the following ID number: 19689