Business Analyst Level 2
The world is at your feet as a business analyst it, data & control at KLM. You will translate vision into smart IT solutions and contribute to the innovative New Cargo Terminal project. Meanwhile, you’ll be right in the middle of an environment where planes taxi past your window, cargo rolls by, and innovation is literally in the air. At KLM, you’ll get the chance to exceed yourself again and again.
What will you do?
As a business analyst within the New Cargo Terminal project, you will translate the operational concept and IT vision into concrete epics, features, business cases, and a clear roadmap. You will contribute to the IT Fit & Gap analysis and ensure that project goals align with KLM’s strategic direction. You will be the link between operations and technology, ensuring smooth communication and making sure innovations are successfully implemented. Together with stakeholders, you’ll explore their needs, analyze processes, and help drive successful project delivery.
Further:
- you translate the vision into high- and mid-level IT and functional requirements, developing epics and features for the New Cargo Terminal, including topics such as 360-piece level visibility, integral planning, zero-touch processes, industrial methods, and process enablement;
- you develop a business case for each epic to support decision-making;
- you create a roadmap for your scope, with a strong focus on the Minimum Viable Product (MVP) and, to a lesser extent, future phases;
- you participate in the Proof of Concept program and translate the outcomes for the IT, data, and control track, ensuring alignment with the operational concept and IT vision;
- you identify and document assumptions required from an IT, data, and control perspective for the simulation track;
- you support project management activities, conduct testing and validation, and perform data analysis.
Where do you land?
You will be part of KLM Cargo, working in a specialized team within the New Cargo Terminal project. This team is part of the Business Process Improvement department. Together with colleagues who share your passion for logistics and process improvement, you’ll work from the Cargo building at Schiphol Center — right in the heart of KLM’s cargo operations.
Your profile
You actively look for opportunities to make processes smarter and more innovative. You quickly identify bottlenecks and translate them into clear, practical solutions. With your storytelling skills and persuasive approach, you inspire others to join you. You switch effortlessly between different stakeholders and maintain oversight, even under pressure.
Further:
- you hold a completed bachelor’s or master’s degree, or equivalent qualification through experience, preferably in logistics or systems engineering;
- you have at least 3 to 5 years of experience in process optimization, project management, or a similar role;
- you are proficient in BPMN (Business Process Model and Notation) for process mapping and improvement.
Your profile is completed with the following competencies: Innovation, Persuasiveness, Cross functional awareness, Problem Analysis, Resilience, and Teamwork.
Explore the perks of working with us
More benefits
If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
2% development budget to be spent freely
Plenty of room for personal development and great career opportunities
Substantial discount on airline tickets (if you have been employed for at least 6 months)
What do we offer
- A challenging role at an unique employer in the Netherlands;
- A gross salary between €5.000 and €6.700 per month;
- Plenty of room for personal development and wonderful career opportunities;
- A good pension scheme and 8% holiday pay;
- An end of the year bonus of 8,33%;
- 25 days of paid holiday and 5 extra days off;
- Great discounts on airline tickets (if you have been in service for at least 6 months);
- A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
- Discount of your health insurance;
- A personal budget for sustainable employability.
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Ready for your next destination?
Don’t wait any longer and apply for this function before the final boarding call on 02/20/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks, you will receive a message from us. Your application process will consist of two interviews, possibly an assessment (including an aptitude test), and a security screening. The first round of interviews will take place on Monday, 2 March 2026, in the afternoon.
Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application. A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.
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Ask your Questions
If you have any questions regarding this vacancy, contact our recruiter Roger Monir or hiring manager Eric!This job has the following ID number: 20210