Ad Interim Team Manager Customer Services The Netherlands

As Team Manager, you are the driving force behind your team’s development, performance, and engagement. You build a high-performing and people-oriented culture by translating strategic goals into actionable plans, ensuring your team is aligned, motivated, and set up for success.

You act as a facilitator and a process improver — balancing people needs with business objectives. You’re closely involved in all aspects of team management: from onboarding and development to performance feedback. You proactively monitor results, spot improvement opportunities, and work closely with stakeholders to ensure a strong and sustainable operation.

People Management & Development

• You coach, develop and inspire your team members, creating a supportive and high-performance culture
• You facilitate smooth onboarding for new colleagues and support continuous (career) development
• You actively contribute to team well-being and engagement, reducing absenteeism and boosting morale
• You provide regular feedback and identify training or coaching needs
• You empower your team to take ownership and celebrate successes together
• You monitor attendance, handle absences, and manage employee relations in a fair and transparent way.

Operational Control

• You translate strategy into day-to-day team plans, ensuring clear goals and strong results
• You monitor and report on performance, and take timely actions to stay on track
• You manage administrative tasks such as scheduling, authorising overtime and updating HR systems
• You continuously improve procedures and encourage your team to think and act proactively.

Organisational Alignment

• You act as the key link between your team and the wider organisation, ensuring alignment with company goals
• You advise the Operations Manager and other stakeholders with valuable insights on performance and improvements
• You keep communication open and clear — your team always knows where they stand and how they contribute
• You are the go-to person for your specific product, market or activity.

Continuous Improvement

• You monitor processes and spot areas for improvement
• You make sure changes are embedded and communicated effectively
• You take a proactive role in improvement initiatives, sharing your knowledge and ideas
• You stay up to date in your field and apply new insights where relevant.