Take off quickly at KLM Cityhopper
Anyone starting as a cabin attendant at KLM Cityhopper is given a great deal of responsibility from day one. That makes the job challenging, but also particularly appealing, says Gabriel (26), now a senior cabin attendant. “When I applied, I had only flown once before. I had no prior experience in the aviation industry. If you had told me back then that I’d be doing this job, I wouldn’t have believed you.”
More than just service Gabriel ended up at KLM Cityhopper more or less by chance. “I was working as a delivery driver and was ready for a change. Since the training is provided in-house, you don’t need specific qualifications or flight experience for the role, so I decided to go for it.” He soon discovered that the job involves much more than people often realize.
It’s not just about service. You need to stay constantly alert, react quickly, and act professionally in a wide range of situations. It is precisely this combination of hospitality, responsibility, and variety that makes the work so interesting.Gabriel, Senior cabin attendant at KLM Cityhopper
Safety and care on board
As a cabin attendant, you are there not only for the passengers' comfort but also for their safety. This requires a good overview of the situation, a calm demeanor, and clear communication. Gabriel recalls a flight where a passenger wasn't feeling well. “In a moment like that, you have to act immediately. I gave him something to eat and drink, and fortunately, he recovered quickly. It shows just how important it is for the crew to stay alert and take good care of the passengers.”
That sense of responsibility is present in other situations, too. “Sometimes you need to make passengers aware of safety rules. You do that calmly and respectfully, but clearly. Ultimately, you want everyone to have a safe and pleasant journey.”
“Recently, a passenger boarded who recognized me right away; I find that a really special part of my job. Precisely because I fly within Europe a lot, unique encounters happen.”
Rapid growth in a small team
At KLM Cityhopper, you work in a small team, often with just two or three colleagues in the cabin. This means you quickly take on a lot of responsibility and learn a great deal in a short time. “You work closely together, learn from experienced colleagues, and grow quickly in your role,” says Gabriel.
Career progression is actively encouraged. Gabriel himself is a great example of this. “I now work as a senior cabin attendant. That involves coaching colleagues, providing feedback, and taking on even more responsibility on board.”
Energy, atmosphere, and Europe
Beyond the work itself, Gabriel particularly appreciates the atmosphere at KLM Cityhopper. “Colleagues are open, energetic, and engaged. Even if you haven’t worked with someone before, it’s easy to connect. That makes the job extra enjoyable.”
The irregular hours can be tough at times, he admits, but there are plenty of rewards to make up for it. You visit many different places in Europe. It remains special that your work takes you to so many different cities.
