Ground services

Ground Services

Do you find yourself doing that too? You're at Schiphol breathlessly watching as departing airplanes lift-off and set course for their destinations. We definitely understand that because it is quite simply amazing. Here, the people in Ground Services play a crucial role.  A punctual departure is dependent upon a combination of well-timed actions: from checking-in and boarding to unloading, reloading and refuelling. We're one of the best at achieving this and it's our contribution to ensuring you have an unforgettable flight with KLM.

Ground Services

Do you find yourself doing that too? You're at Schiphol breathlessly watching as departing airplanes lift-off and set course for their destinations. We definitely understand that because it is quite simply amazing. Here, the people in Ground Services play a crucial role.  A punctual departure is dependent upon a combination of well-timed actions: from checking-in and boarding to unloading, reloading and refuelling. We're one of the best at achieving this and it's our contribution to ensuring you have an unforgettable flight with KLM.

The perfect turnaround

At Ground Services, everything is measured according to our turnaround. This is the time between the moment the doors of a recently landed plane are opened and the moment the doors are closed ready for departure. Together with your colleagues you ensure that our planes are ready to depart with all passengers and luggage on board. Safely and within the set norm. You might say it is the perfect pit stop.

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Your next destination

The jobs in Ground Services fall into two categories: ‘above’ and ‘below’ the wing. The former will include gate agents and lounge employees and the latter qualified professionals in the luggage halls and on the platform, such as loaders and tug service employees. All of them colleagues with their own talents and skills. Whatever your choice, your job with us is never boring. Such a dynamic airport doesn’t get dull! Do you remain calm when it gets really busy, in bad weather or when schedules are disrupted? Are you customer oriented, whatever the situation? In that case, we look forward to welcoming you on board at Ground Services.

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Vacancies

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Grondstewardess / Grondsteward KLM op Schiphol via het uitzendbureau Schiphol Centrum Jun 7, 2023
Planner Technische Dienst (Transavia) (tijdelijk) Schiphol Oost Jun 2, 2023
KLM klantenservice medewerker - Cygnific Amsterdam May 30, 2023
Shiftleader Apron Distribution - KLM Catering Services Schiphol Centrum May 30, 2023
Platform Medewerker KLM op Schiphol via het uitzendbureau Schiphol Centrum May 29, 2023
Bagagemedewerker op het platform KLM op Schiphol via het uitzendbureau Schiphol Centrum May 29, 2023
Resource Capacity Planner (Transavia)
Resource Capacity Planner (Transavia) Schiphol Oost May 26, 2023
Schiphol Oost May 26, 2023
Strategic Pricing Manager (Transavia)
Strategic Pricing Manager (Transavia) Schiphol Oost May 25, 2023
Schiphol Oost May 25, 2023
Fleetmanager KLM Equipment Services
Fleetmanager KLM Equipment Services Schiphol Centrum May 25, 2023
Schiphol Centrum May 25, 2023
Junior Planner Integrator KLM Cityhopper
Junior Planner Integrator KLM Cityhopper Schiphol Centrum May 25, 2023
Schiphol Centrum May 25, 2023

Meet the crew

Amal Zaïd, shiftleader Passenger Services

‘On a busy day, I can easily walk 15 kilometres across the airport'

‘I operate in three areas: overseeing KLM operations, managing my team and leading projects with the aim of continuous improvement. It is precisely this variation which never bores me. Passenger flows, delays, check-ins, transits or COVID restrictions: the numbers, pressure and circumstances differ every day and require a custom made approach. I do so with a big smile, every day.’

Ed van Schooten, processs manager Apron Services

‘You can be a process manager anywhere but the dynamic world at Schiphol is very unique. Here, the world literally passes by: aircraft, crew and passengers from around the globe.'

Ed van Schooten began his KLM career at Catering Services and now improves platform processes, for example, for the new Embraer 195-E2. 'The arrival of a new type of aircraft enables you to really re-design the process.' Want to learn more about Eds journey?

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Johnny Sommer, Team coordinator Apron Services

'Hard work, but I love it!’

Johnny leads a team of platform employees and together they ensure that the airplane turnarounds are carried out correctly. 'Catering, luggage, refueling and towing service: all components have to be in place on time and to leave on time.
If there are no hitches I’ve got an easy job. However, in reality something always happens which means you have to switch: the flight is delayed, a diversion on the platform, bad weather. By keeping a cool head at such moments we ensure that the airplane is still able to depart on time. Hard work, but I love it.'

Farish Jankipersad, Team coordinator Bagage Services

‘The spirit within the team is truly outstanding!’

‘Everyone makes an effort to get all the luggage out on time. Especially if there is a disruption, for example due to bad weather; then we really go for it. It’s extremely important that your bag arrives on time. We all know that, don't we? We make it happen for the passenger.’