Sollicitatie URL: 

Business Product Analyst People Technology and Intelligence

Type vacature: Regulier
Job level: MSG1; MSG2; OSG-K
City: Amstelveen
Hours per week: 32-40
Education: HBO Bachelor; HBO Master; HBO Master/ WO-pre-master; WO Master
Apply before: 23-05-2022




“You have flown with us, but what do you know about all the business operations and technology behind every flight?”


MyKLM is our employee portal and THE landing page of all KLM staff. The Business Product Analyst (BPA) for the MyKLM portal is the central agent in translating the business needs into product development projects related to our employee portal.


What are you going to do?


A Business Product Analyst (BPA) supports the product team in achieving the maximum value-potential of the product by ensuring the product is built according to the right requirements, driving user adoption and realizing business process change. The BPA is responsible for analyzing product impact in order to make this measurable.

This is done by envisioning what the to-be business process should be after the product is implemented, and iterating on this process design by collaborating closely with (key) users

When a tool has already been implemented, the BPA uncovers points of user dissatisfaction and mitigates these.


Because a BPA collaborates so closely with users, they are aware of their needs and pain points, putting them in an excellent position to inspire the organization with opportunities for new products.


As a BPA the key result areas you are responsible for are:

  • Facilitate business process change by understanding the current business process;
  • Gathering, specifying and prioritizing user requirements;
  • Supporting the PO in prioritizing features by clarifying expected user value of features;
  • User Acceptance Testing to validate if the user acceptance criteria are met, support in Business Process testing;
  • Analyzing the business impact generated by the product according to the KPI(s) and other business metrics as predetermined in the product business case;
  • Perform the necessary technical configurations to adjust a (vendor) application to user requirements;
  • Drive user adoption by uncovering user requirements a.o. by organizing product workshops, explanation sessions, etc.
  • Support others in the product team by taking over certain tasks from them;
  • Ensuring proper Data Management.




Where do you land?


You will land within Product Team MERCI (Manage Employee Reporting & Communication Information) within our People Technology and Intelligence department. This department is responsible for the innovative technology/tools which can be found throughout the complete employee journey And the best part in all this: our tools are used throughout the entire organization; we are in contact with everyone within KLM!


Product team MERCI is, among other things, responsible for the MyKLM dashboard and Intranet for our KLM employees. The intranet application, Liferay is migrated to the cloud and then will become a up-to-date DXP. MyKLM consists of 2 parts. One is the personalized dashboard and the other is intranet. (Liferay is the content management platform for intranet) Our goal is to bring these to together and with that, form the starting point for all KLM employees to find information to do their work and arrange HR related topics.

Next to this, team MERCI! Is also responsible for the News app and employee engagement tools to measure employee satisfaction.

Therefore we are looking for a BPA who will mainly focus on the vendor application: Liferay. Hence, it is considered a plus if you have experience with Liferay and/or with CMS. However, the MERCI Product Team is also working on other topics/tools, hence you will also be involved with our other applications.



Your profile


We are looking for an enthusiastic and proactive professional with the necessary knowledge and experience in understanding and improving business processes and translate improvements and business requirements into technological developments; someone who will help us to continuously improve and maximize the value of our products on an on-going basis.

In addition, if you happen to fit the following criteria, then we are looking for you!

  • An education at at least Bs level;
  • Experience in modelling business processes using common techniques like BPMN and UML modelling;
  • The ability to use data analysis techniques to analyze the impact of a product on defined key performance indicators;
  • A good knowledge of data management principles and on how to apply these principles;
  • Good at identifying issues and inefficiencies in business processes to create and propose proper solutions;
  • Experienced in gathering requirements and translating them into features;
  • Familiar with improving user adaption by recognizing and tackling issues with the product.
  • No issues with working onsite and frequently contact with the business throughout the complete flow;
  • Strong communication skills in both English and Dutch;

Specific criteria for BPA within product team MERCI

  • Knowledge of/experience with Liferay is a pre;


We offer


  • A challenging role at an unique employer in the Netherlands
  • A gross salary between € 2.965,- and € 4.469,- per month, depending on level of experience
  • Plenty of room for personal development and wonderful career opportunities
  • A good pension scheme, end of the year bonus and 8 percent holiday pay
  • 25 days of paid holiday and 5 extra days off
  • Great discounts on airline tickets (if you have been in service for at least 6 months)
  • A travel expenses scheme and free use of the bus network around Schiphol
  • Discount of your health insurance
  • A personal budget for sustainable employability



Ready for your next destination?

Don’t wait any longer, send us your CV before the final boarding call on 23-05-2022! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks you will receive a message from us. Your application procedure consists of two interviews.



If you would like to know more about the position, please contact the hiring manager. Call or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #10163.


Hiring manager






Details from this vacancy are not to be used for marketing purposes.