Influence high into the sky
KLM does its utmost best to provide our passengers with memorable experiences. Behind the scenes too, such as at Inflight Services. Here, we facilitate our cabin crew colleagues in the broadest sense of the word: from drawing-up schedules that correspond to the crew's wishes, to a last-minute repair of a broken suitcase wheel in the Crew Service Hub at Schiphol Centre.
Making a sky-high impact
Working at Inflight Services, your duties have a great influence. That's not so strange really, considering how many passengers we fly to their destinations every year. And how many cabin attendants work around the clock to achieve this. To give you an idea about what we do: cabin product & service engineering devises attractive on-board products and services. Consider, for instance, a new on-demand service whereby passengers on intercontinental flights can not only order what they want, but also when they want. If you land at Network Supply then you optimise the global supply chain for on-board products.
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Meet the crew
Claire Luiten, CSR & process engineer
‘On board weight reduction greatly impacts our CO2 emmission.’
The Cabin Product & Service Engineering department within KLM Inflight Services makes the decisions about all on board products. From a recyclable stirrer to a World Business Class meal. Claire Luiten is both cabin attendant and CSR & process engineer.
Together with other departments, she continually searches within KLM for different ways to ensure that everything on board is as sustainable and customer-friendly as possible.
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Dorien den Biggelaar, product & service engineer
‘Only once everyone is happy, the puzzle is successfully completed.'
After her master in clinical neuropsychology, Dorien started working in aviation. ‘Instead of looking after patients, I now take care of passengers and crewmembers.
In a nutshell it’s like having 300 guests from all over the world coming for dinner and staying the night whilst also traveling from point A to B. You try to figure out how best to serve their needs during the time they are on board with us. The passengers need to be satisfied and everything during their onboard experience has to be just right.
The puzzle is amazing, but sometimes also extremely difficult. Especially as we fly all over the world!’