Commercial

We operate in a rapidly developing market and customers demand more from us than ever before. This offers continual challenges when working in Commercial. What is required to substantially increase our customer satisfaction? Where do we fly to and how often? And how can we maximise turnover? Step on board and contribute to our sky high ambitions. Together, we ensure passengers choose KLM time and time again.

Commercial

We operate in a rapidly developing market and customers demand more from us than ever before. This offers continual challenges when working in Commercial. What is required to substantially increase our customer satisfaction? Where do we fly to and how often? And how can we maximise turnover? Step on board and contribute to our sky high ambitions. Together, we ensure passengers choose KLM time and time again.

How can you strengthen Commercial?

Marketing, sales, network, pricing & revenue management... These are only some of the things that the Commercial department does. Whether you are working on updating social media strategy or deciding which seat will be sold for which rate on a flight to Hong Kong, the common denominator is that you continually ask yourself how we can win customers. Do you have a smart mind and creative skills? Are you a strategic thinker who wants to challenge yourself and KLM on a commercial basis? We want to hear from you.

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Vacancies

 
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B2B & B2T Communication Specialist
B2B & B2T Communication Specialist Amstelveen Sep 17, 2021
Amstelveen Sep 17, 2021

Projects we work on

New international business lounge

The KLM Crown Lounge should be the most appealing business lounge in the world. Inside its top-notch interior design, customers can move between various zones, such as those for working, relaxing and fine dining and the outdoor patio. If there is a service question, then travellers join a digital queue. Once it's their turn, a lounge agent attends and provides service 'on the spot'. Various commercial disciplines joined forces to work on this unique customer experience within this ambitious project

New destination: Zanzibar

KLM has recently started flying to Zanzibar. Adding a new destination involves a complex puzzle, whereby coordination between commercial departments is crucial. It starts with our network colleagues. Why do we choose that particular destination, which aircraft will we fly with, and how many times per week? Our pricing & revenue department considers the question of what an average ticket should cost and looks at what the competition is doing. Digital, marketing and sales colleagues then bring the new passenger product to market.

Meet the crew

Jordan Wattimena, product owner mobile

‘A good atmosphere within the team is really important: this radiates to the passengers ’

Our department is a nice group and shows that it's not only about money. It's more important to enjoy your work. get to know the crew members in a short space of time. Only with teamwork can we make it a great flight!

Keep on reading

Inga Schmidt, pricing manager

‘I’m not Dutch, but I feel the blauwe trots, the blue company pride, every day.’

Inga joined KLM’s pricing management team straight from University. Her father living in Germany who collects KLM houses, an immense international orientated lifestyle and a fascination for financial optimization, a job in Amstelveen was a logical choice. Curious how Inga landed in Pricing and Revenue Management and prepares for her next role in Paris?

Keep on reading