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Scrum Master


Are you up for the task to guide our teams to the Lean-Agile path of self-organizing so they can deliver value to our Flight Operation Business?


KLM wants to become the most Data & Tech driven airline in the world. Changing our way of working, modernizing our technology stack and architecture and the right positioning of the people in our new Data & Technology organization is key in achieving this ambition.


The core of our new organization are business platforms, consisting of product teams organized around business processes, whereby business and IT are together end-to-end responsible for the digital products and services that support those business processes. 


Together with the Director of Technology you’re driving the communities of practice, culture, craftsmanship, practices, and set the mindset to create the optimal work climate that generates maximum business impact.  Through the diversity of jobs, departments, and colleagues, you can always show the best version of yourself every day again.

You will facilitate one or two Agile teams together with the Product Owner.


Are you ready to be the servant leader and coach in this new Data & Technology organization?


What are you going to do?


What is expected from you:

  • You can turn a group of people into a team and make them champions.
  • Setting up the day-to-day activities and facilitating the team ceremonies, you are the impediment remover and you solve blocking issues within the team.
  • Work closely with the Product Owner to ensure product vision, goals, scope.
  • Support and coach the development teams and promote self-organization and t-shape capabilities to ensure high-value products.
  • Taking an active role in the Scrum Master Community of Practice.
  • Acting in designing, preparing, and animating generic and specific training related to a wide variety of working methods.


Where do you land?

You will be working with a small, dedicated and enthusiastic product team(s) on a day-to-day basis, surrounded by a larger bunch of creative minds. All working on crew rostering, catering, crew pre-and on flight support and aircraft communication systems to create a memorable experience for our passengers and crew.


You’re also part of a team of Scrum Masters who will guide and support you along your journey in our business Platform Flight; you’re not on your own.


You will land in an inspiring workplace at Schiphol East, where flexibility, creativity, autonomy and personal ownership are core values.


Your profile

We welcome a talented team builder who dares to challenge and improve our existing system. You are the typical ‘people person’, able to empathize when necessary. You’re not a troublemaker, but you like to stir things up and you are not afraid of a good discussion. You turn challenges into solutions, you are a creative and operational thinker and you are gifted with an entrepreneurial spirit.



What do you bring?

  • University of applied science or equivalent.
  • A proven track record as master of Scrum in an Agile/Scrum organization.
  • You know the Scrum principles and have the agile DNA that’s needed.
  • You are an ambitious human being with a thirst for learning, improving and innovation, and you combine this with a healthy sense of humor.
  • We are an international bunch, so you can express yourself in English.
  • You know how to deal with multiple teams at a time, in some cases cross-company.
  • You have the drive to ensure continuous improvement on team, team of teams, individual and Platform level.
  • You can support & coach the team or multiple teams in handling difficult situations.
  • You can stimulate teams and/or the team of teams to reflect on Agile mindset & values.
  • You are capable to inspire, motivate, coach people to adapt to the new organizational set-up and towards the new way of working.

We offer

  • A dynamic and challenging role at a unique employer in the Netherlands.
  • A gross salary depending on your work experience (salary scale, ranging from 4.385,- to 6.265-)
  • Plenty of room for personal development and wonderful career opportunities.
  • A good pension scheme, 13th month, and 8 percent holiday allowance.
  • 25 days of paid holiday and 5 extra days off.
  • Great discounts on airline tickets (after 6 months of employment)
  • Discount on your health insurance.
  • A personal budget for sustainable employability.
  • A buddy to guide you along your journey.



Ready for your next destination?

Apply directly via the button at the bottom of this page. Please tell us why you are interested in this position and convince us with your resume.

You will be notified regarding your application within 10 business days after the deadline of February, 3.  A case can be part of the selection process.



If you would like to know more about the position, please contact Scrum Master Raymond van den Barselaar ( or 0031(0)6-22 00 40 48)

Call or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #10638


Hiring manager

Volkert Paap: VOLKERT.PAAP@KLM.COM or 0031(0)6-24 80 78 22





Details of this vacancy are not to be used for marketing purposes.