Application URL: 

Experienced IT Business Analyst

Type of vacancy: Regular
City: Schiphol Oost
Hours per week: 32-40
Education: Bachelor's degree (HBO Bachelor); Master's degree (HBO Master or WO-pre-master); Master's degree (HBO Master); Master's degree (WO Master)
Apply before: 12/18/2023 via the KLM Career Site, applicatins only via LinkedIn or via email are not considered.

Note: for this position you need to be fluent in both Dutch and English!



Flight KL961, made possible by you!


Collaborative, Innovative, Data, Digitalization... do these words excite you? If so, consider joining KLM as a Business Analyst and help us achieve our goal of becoming the world's most data- and technology-driven airline! We are looking for someone with concrete experience who can further assist KLM in this endeavor.


What are you going to do?

As a Business and Product Analyst (BPA), you will be part of our rapidly growing team within the Safety, Security & Crisis Management platform. We operate with the aim of making data-driven decisions and leveraging technological innovation for solutions we offer to our business. This provides excellent opportunities as our platform is intertwined with all aspects of KLM.


Our organization and business are closely aligned, allowing you to quickly understand what the business needs and support the development process from ideation to implementation. In summary, as a BPA, you have the opportunity to contribute to improving safety policies and crisis management for our customers and our KLM organization.


Your responsibilities include:


  • As a BPA, you work in a product team and assist in setting priorities and illustrating business value.
  • Collaborate within and outside the product team on epics and features, which you then translate into user stories.
  • Promote the use and application of innovative technologies.
  • Map out business processes, identify bottlenecks, and propose improvements.
  • As a team player, support your colleagues within the product team(s).
  • Gather, specify, and prioritize business and user requirements and acceptance criteria.
  • As a BPA, you independently verify acceptance criteria with end-users.
  • Data-driven technology is still evolving, offering significant opportunities for you as a BPA.
  • We utilize APIs and web services, and when necessary, you'll also build them.
  • There are applications that need to be adapted based on changing user requirements.
  • Encourage user adoption by conducting product workshops and sharing relevant communications.


Where do you land?

We ensure safety and security both in the air and on the ground. Our Safety, Security & Crisis Management department ensures the safety of our passengers and crew and protects our aircraft and facilities. And you can contribute to this! As an experienced professional, you can be part of our team and work in an innovative and dynamic environment where safety and security take center stage.


At KLM, it's not just about safety but also about comfort and trust. We take pride in our commitment to safety and our expertise in Safety, Security & Crisis Management. We analyze threats and provide decision-support tools in case of a crisis. Our goal is to continuously improve our products and services and develop new innovative solutions. So, join our team and experience our quality and expertise in safety and security firsthand!


Your profile

We are looking for an enthusiastic and proactive professional with the necessary knowledge and experience in understanding and improving business processes and translating enhancements and business requirements into technological developments. Someone who helps us continuously improve and maximize the value of our products.

If you meet the following criteria, we want to hear from you!



  • A minimum of a bachelor's degree with relevant experience.
  • Knowledge of and experience with IT concepts and techniques.
  • Experience in modeling business processes using common techniques such as BPMN and UML modeling is a plus.
  • The ability to use data analysis techniques to analyze a product's impact on defined performance indicators.
  • Knowledge of Data Management principles and how these principles can be applied.
  • Proficiency in identifying issues and inefficiencies in business processes to propose appropriate solutions.
  • Experience in gathering requirements and translating them into Features.
  • Familiarity with improving user adoption by recognizing and addressing product issues.
  • You can inspire and motivate your colleagues to adapt to the new organizational structure and way of working.
  • Strong communication skills in both English and Dutch.

Note: For this position, fluency in both Dutch and English is required, and you must be eligible to work in the Netherlands. Sponsorship is not possible (change of sponsorship is).


We offer

  • A challenging role at an unique employer in the Netherlands;
  • A gross salary between € 3.800,- and € 5.429,56 per month;
  • Plenty of room for personal development and wonderful career opportunities;
  • A good pension scheme and 8 percent holiday pay;
  • An end of the year bonus of 8,33%;
  • 25 days of paid holiday and 5 extra days off;
  • Great discounts on airline tickets (if you have been in service for at least 6 months);
  • A travel expenses scheme and free use of the bus network around Schiphol;
  • Discount of your health insurance;
  • A personal budget for sustainable employability.

Ready for your next destination?

Don’t wait any longer, send us your CV before the final boarding call on 12/18/2023! A motivation letter is no longer required; we will simply ask you a couple of questions (in Dutch) during your online application. Within two weeks after closing, you will receive a message from us. Your application procedure consists of two interviews.

A file check (for ex-KLM-employees) and/or a reference check can be part of the application procedure. By applying for this vacancy you consent to these checks.



If you would like to know more please contact the recruiter, don't forget to mention the vacancy number: #14552 .






If you are an intemediair please do not contact us. Details from this vacancy are not to be used for marketing purposes.