Business Process Analyst Intern

Type vacature: Stage
City: Amstelveen
Hours per week: 32-40
Education: HBO Bachelor; HBO Master; HBO Master/ WO-pre-master; WO Master

Apply before: 23-09-2021



The opportunity to become a Platform Company is increasingly evident today. Thanks to the API, companies gain a new ability to connect to their customers by expanding their channels, innovating their offers, and improving engagement. With that trend in mind, Air France KLM started its open API journey in 2013, and today, we have a marketplace where internal and external consumers could explore, get access, and use our APIs. Moving forward, we must ease the partnership and API consumption processes for our customers and optimize internally. That’s why we are looking for an intern to help us in improving the current process.


Would you like to make a real difference in introducing and delivering digital services? If YES, then we might have the opportunity for you!


What are you going to do?

As a Business Process Analyst intern, you will work with the people involved in the process such as development teams, partner managers, legal, security, procurement, IT, business and various stakeholders. You will:

  • Analyze the current partner onboarding, customer support, and change request processes
  • Identify the bottlenecks and pain points in the flow
  • Measure and optimize the throughput time
  • Design and implement a new process and automate it as much as possible
  • Help in defining KPIs to track the performance of the processes
  • Design and implement a dashboard to monitor the process


Your profile

Our ideal candidate:

  • Must be pursuing a bachelor’s or advanced degree from an accredited college or university in the Netherlands, preferably MBA, Industrial engineering, ICT, and similar majors
  • Is craving for process improvement and systems optimization
  • Has basic knowledge of Six Sigma and business process improvement concepts
  • Has basic knowledge of software development process
  • Is fluent in speaking and writing in English (a must)
  • Brings energy and shows curiosity
  • Is ambitious, independent, analytical, result-oriented, and flexible
  • Has good communication skills and can work effectively in a dynamic environment


We offer

  • KLM offers you an excellent learning experience in a dynamic organization in which you will play an important role. You have the opportunity to develop considerably on both personal and professional level in an international environment.
  • One of the advantages of an internship at KLM is the association by and for interns called “KLM Taxibaan”. This “student association” helps you to build your network and arranges various excursions within the KLM organization.
  • You will also receive an internship allowance for a duration of six months.


Ready for your next destination?

Don’t wait any longer, send us your CV before the final boarding call on 23 September! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. Within two weeks you will receive a message from us. Your application procedure consists of one interview.



If you would like to know more about the position, please contact the hiring manager. Call or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #8401.


Hiring manager




Maaike van der Vorm: MAAIKE-VAN-DER.VORM@KLM.COM or +31634529508


Details from this vacancy are not to be used for marketing purposes.